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FAQ

FAQ

OUR RETURN POLICY

We offer a 30 days no hassle return polity on our routers only for customers in Canada and USA.

Contact us anytime before the 30 days after you received your product and we will send you the return label to send this back.
Note there is a $14.99 charge for the return shipping label which we will send you.

We do not offer the 30 days money back for any other countries except Canada and USA*

*(For USA, customers in Hawaii, Alaska and Puerto Rico has to pay the return cost to ship back)

Note that the original shipping cost you paid to buy the router is not refundable and we will send you the return label for shipments only from Canada and United States*

For International customers including Hawaii and Alaska,, there are a lot of cost to send back the router to us and in many cases, the return shipping cost can be $50-75US so very expensive to offer this option. If you plan on buying this and you are not in Canada or USA, you need to make sure the router you are buying can work on your network by checking what LTE bands you require. We have a list below as a guide but you should double check with your local provider.

Currently the MOFI4500-4GXeLTE-SIM4 has the most LTE bands that will work in most areas around the globe.

In some case, such as for Australia and a few other countries, you may require band 28 (700MHz) and if you do, you may need to get the MOFI4500-4GXeLTE-SIM5 model. Note the SIM5 model does not have all the LTE bands as the SIM4 and 90% of all customers around the world probably would need to get the SIM4 model vs the SIM5.

 

Here is a listing of the LTE bands for your country and which model we recommend
We will keep updating this section often

For Canada & USA, it is recommended to the the SIM4 model.

 

Gemany LTE Bands -MOFI4500-4GXeLTE-SIM4 will work with all these bands

O2 Band 20 800MHz
O2 Band 3 1800MHz
O2 Band 7 2600MHz

Telekom Band 20 800MHz
Telekom Band 3 1800MHz
Telekom Band 7 2600MHz

Vodafone Band 20 800MHz
Vodafone Band 7 2600MHz

 

Italy LTE Bands
Note the MOFI4500-4GXeLTE-SIM4 will work with all these bands

3 Band 3 1800MHz
TIM Band 3 1800MHz
TIM Band 7 2600MHz
TIM Band 20 800MHz
Vodafone Band 3 1800MHz
Vodafone Band 7 2600MHz
Vodafone Band 20 800MHz
Wind Band 20 800MHz

 

Switzerland LTE Bands
Note the MOFI4500-4GXeLTE-SIM4 will work with all these bands

Salt Band 3 1800MHz
Salt Band 7 2600MHz
Salt Band 20 800MHz
Sunrise Band 3 1800MHz
Sunrise Band 7 2600MHz
Sunrise Band 20 800MHz
Swisscom Band 3 1800MHz
Swisscom Band 7 2600MHz
Swisscom Band 20 800MHz

 

UK LTE Bands
Note the MOFI4500-4GXeLTE-SIM4 will work with all these bands

3 Band 3 180MHz
3 Band 20 800Mhz
EE Band 3 1800MHz
EE Band 7 2600MHz
O2 Band 20 800MHz
Vodafone Band 7 2600MHz
Vodafone Band 20 800MHz

 

For India, the MOFI4500-4GXeLTE-SIM5 is recommended.