MOFI FAQ

MOFI FAQ

Frequently Asked Questions

1. What different models are avaible for sale currently?

Reply: Here is what we currently offer:
MOFI4500-4GXeTLE base router (no modem)
MOFI4500-4GXeTLE-SIM4 (this uses the Sierra Wireless MC7455 CAT6 cellular module, does not have bands 14, 66 and 71 with 2 x carrier aggregation)
MOFI4500-4GXeTLE-SIM7 (this uses the Quectel CAT4 cellular module – has bands 14, 66 and 71 alone with other bands for USA networks but no carrier aggregation)
MOFI4500-4GXeTLE-SIM8 (this uses the Sierra Wireless CAT7 cellular module – has bands 14, 66 and 71 alone with other bands for USA networks with 2 carrier aggregation)

The MOFI5500 line have much improved wifi including power amp boosters built in on the board. It can do both the 2.4GHz and the 5GHz AC speeds.
It has all gigabit ports, faster cpu and more memory than the 4500. If you are looking for a higher performance unit, this is what we recommend to get.

MOFI5500-5GXeTLE-EM7411 (this uses the Sierra Wireless CAT7 cellular module – has bands 14, 66 and 71 alone with other bands for USA networks with 2 x carrier aggregation. This model cannot do 5G on the cellular but does have a much better wifi

MOFI5500-5GXeTLE-EM7411-DUAL (this model has 2 of the EM7411 module installed. As such, you can use 2 SIM card at a time with either fail over or load balancing.
The main advantage of using 2 SIM cards is not necessary for speed but for customer that want to have a back up for mission critical application.Many customer are using with with 2 different providers.The reason is if the travel to a location where for example ATT has no service but Verizon does, they have a much better chance of staying connected. If you are looking for a faster LTE connection, suggest to check out the EM7690 model

MOFI5500-5GXeTLE-EM7690 (this model uses the the CAT20 LTE EM7690 module. This is the fastest LTE solution possible today but note this cannot get 5G. It is a dedicated 4G/LTE model that works almost anywhere in the world since it has almost all 4G LTE bands available. This model uses 4 x cellular antenna and if you are looking to squeeze as much speed as possible from a 4G LTE network, this is the model that we recommend.

MOFI5500-5GXeTLE-EM9191 (this is the 4G/LTE/5G Sub6 solution that can do the same CAT20 on LTE as the EM7690 but can also get 5G if you have that available.
This solution is a bit more expensive in order to get 5G but if you need an LTE and 5G solution, this is a good choice. Note this model can do what they call 5G sub 6 frequencies (not Milliwave)
We feel that the sub6 5G solution is the best and most stable solution today.

 

MOFI5500-5GXeTLE-RM502 (this is the 4G/LTE/5G Sub6 solution that can do the same CAT20 on LTE as the EM7690 but can also get 5G if you have that available.
This solution is a bit more expensive in order to get 5G but if you need an LTE and 5G solution, this is a good choice. Note this model can do what they call 5G sub 6 frequencies (not Milliwave)
We feel that the sub6 5G solution is the best and most stable solution today.
The difference between the EM9191 and the RM502 is the cellular module as the EM9191 is from Sierra Wireless and the RM502 is from Quectel.

2. What router gives the fastest speed?

Reply: For the fastest speeds, we recommend the MOFI5500 with the EM7690 if you don’t need 5G.
Adding the 5G is about $150 more so if you want to also have the ability to get a 5G signal, then you will need to get the RM502 or EM9191 version.
Right now also, it is very complicated to find a good 5G plan.

3. Can I band lock and what is band lock?
Yes, on all our models you can band lock.

Think of the 4G/LTE/5G bands as roads/highway to the cell phone tower.

Some bands are like 4-5 lane highway and some are just 1-2 lanes county roads

However, if everyone uses the highway, it can get jammed up and sometime the smaller roads can be faster.

So first off, there is no such thing as the fastest band, if that was the case, all routers will be set to that.

It depends on many factors like how far you are from the tower, how many users are connected to that tower and how much power and speed the provider are sending out.

So as you can see, it is not an answer or even possible answer so what we suggest is to scan the bands and test the speed for each band that you can get from your provider.

Then either do a band filter to lock to one or more of the fastest bands and don’t even allow the router to see the slower bands.

In the MOFI5500, we have a band called band lock and speed test under Mofi Internal Modem

What this will do is scan all the available bands for your provider and automatically lock to the fastest speed so you don’t have to manually do this.

4. What is our return policy?

Reply:

If you buy the router and would like to send back, we offer a 30 days money back.
Note the router, retail box and everything else that came with the router must be in like new condition. If router is scratched or any accessories are missing or damage including the retail box, there may be a restocking fee for this.
You will need to submit a return request by email us your order number and the reason for the return.
We will send you a return label to send this back (note you must use the return label and cannot sent to us directly).
The original shipping that you paid is non refundable and we charge $14.99 for the return shipping for customers in Canada and United States except Hawaii, Puerto Rico and Alaska where the cost to send the router back is $24.99

If you are return the router from any other country, you will need to contact us to find out the shipping costs as some counties can be very expensive for the shipping.
Once we get the item back, we normally take 3-5 business days to process the refund.
The refund can do 5-7 business days for you to see the refund on your credit card.
For the reason on the return, it does not matter what it is even if the item is not working for some reason, the same return policy applies.
For example, if you get a plan but does not work on the router, you would still be liable for both way shipping.
If you get an item that is damage or defective, we can swap the units but if you decide you want to return, you will also be liable for both way shipping.
Note also we reserve the right to charge a restocking cost as we only offer customers a onetime option to return with the 30 days return period with no restocking charge. The reason for this is supposed a customer decides they feel the have the right to order a router every day and just send it back within 30 days. This is the reason we can only offer 1 return policy per house hold.  If you already ordered and send back an item, you will need to contact us prior to ordering before you can place another order as we will need to find out the reason you want to order again.
Our return policy is only valid on 1 router also.  If you order 2 routers, the 2nd router will be subjective to a minimum of a 20% restocking charge.  The reason for this is let’s say a customer orders 10 units and just decide to return all 10 units and all have been opened and used.  We feel that if you are unsure about your order that you order 1 unit to test and after you are good with that, then you can order multiple.
For the definition of like new condition, this means that there should be no scratches, dents or any damages on the device as well as all accessories including the retail box packaging.
Thank you and please understand that we do the best we can and when sending a return device, we cannot sell as new again. We have had many customers in the past that abuse this policy so that is why we have to apply the policy listed above.  Our end goal is to offer the best price possible and keep fraud or abuse as low as possible to ensure we can offer you the best price ad service we can.

 

5. What is the warranty on our routers?
Reply:

We offer a 1 year warranty on our routers.
We can determine if the router needs to be swapped, you would need to contact us and we can do the diagnostic on the phone and then can arrange to swap the unit if it need to be replaced.
The customer will be responsible for both way shipping we charge a $30 handle cost.
Many times, the issue is not with the router and instead with the cellular plans as it is very confusing on which plans will work and what settings you need to use.
Best to always contact us and you might get a device that may not work and by changing the APN or ISP TTL may be required which is very easy for you to do.
Best suggestion when trouble shooting is to put the sim card in a cell phone and confirm it works in that.
The best ISP TTL to try on the router is 64, 65 and 117

 

6. How to do wireless repeater on the MOFI5500?

https://mofinetwork.com/files/MOFI5500/WirelessBridgeRepeater_on_the_MOFI5500.pdf

 

 

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