Return Policy

 

30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee for all returns. Your satisfaction is our priority.

Return Eligibility Requirements

To qualify for a refund, all of the following conditions must be met:

  • The router must be in like-new condition (free from scratches, dents, or other damage)
  • The original retail box must be included and undamaged
  • All included accessories must be present and undamaged
  • Return must be initiated within 30 days of purchase
Important: If the router is scratched or if any accessories or the retail box are missing or damaged, a restocking fee may apply.

How to Initiate a Return

To start the return process:

  1. Email us with your order number and reason for the return
  2. We will provide you with a prepaid return label
  3. Use ONLY our provided return label to send the item back
  4. Direct returns without our label are not accepted

Shipping Costs and Fees

Return Shipping Charges

Location Return Shipping Cost
Canada and United States (excluding Hawaii, Puerto Rico, Alaska) $14.99
Hawaii, Puerto Rico, Alaska $39.99
Other Countries Contact us for pricing (costs vary significantly)
Note: The original shipping fee is non-refundable in all cases.

Processing Timeline

Once we receive your returned item:

  • Processing Time: 3-5 business days
  • Refund Timeline: 5-7 business days after processing for the refund to appear on your credit card

Special Conditions

Defective or Non-Functioning Items

Our return policy applies regardless of the reason for the return, including:

  • Item not functioning properly
  • Service plan does not work with the router
  • Damaged or defective units received

Important: In all cases, you will be responsible for both shipping costs (original and return shipping).

Exchange Option

If you receive a damaged or defective unit, we can offer an exchange. However, if you choose to return it instead of exchanging, you will still be responsible for both-way shipping costs.

Restocking Fees

Late Returns

We reserve the right to charge a restocking fee if a router is returned after the initial 30-day return period.

Multiple Orders Policy

Anti-Abuse Policy:
  • Only one return per household is allowed within the 30-day period without a restocking charge
  • If you order two or more routers, the second unit and beyond will incur a minimum 20% restocking fee
  • This policy prevents abuse such as ordering multiple units with the intention of returning them

Reordering After Returns

If you need to return a router and wish to place another order, please contact us first to discuss the reason for reordering.

“Like-New” Condition Definition

For a return to be considered in “like-new” condition, the device must meet ALL of the following criteria:

  • Free from scratches, dents, or any physical damage
  • All original accessories included (power cables, antennas, etc.)
  • Original packaging and retail box included
  • All documentation and manuals included

Contact Information

Need to Start a Return?

Email us with your order number and reason for return.

We’re here to help and ensure your satisfaction!

Our Commitment

We appreciate your understanding and cooperation. Our goal is to offer the best prices and service while minimizing fraud and abuse. This policy ensures fair treatment for all customers while maintaining competitive pricing.

Thank you for choosing MoFi Network and for your continued support!

This return policy is effective as of the date of purchase and applies to all orders.
We reserve the right to update this policy as needed.